Shipping & Delivery

Free Courier Delivery Over $199 in Canada/USA

Any order that has a total of $199.00 or more before tax qualifies for Free Shipping to all Canadian provinces and continental US states. Orders under $199.00 before taxes will be charged a flat rate of $20.00 + taxes.

This free shipping offer is limited to destinations that the couriers typically service, and for package sizes and weights that the couriers are capable of accepting. For hefty items (100 lbs+ typically), we may contact you for additional freight costs prior to shipping your order. Hefty items will typically have special notes on their page which indicate that we will contact you after your order is placed to discuss delivery options.

Shipping from our Canadian Location

We ship most items from our Canadian warehouse located in Winnipeg, Manitoba. This means no customs clearance charges for Canadian customers, and no wait times for overseas shipments.

On occasion, we may have our manufacturing partners ship from their Canadian warehouses. We work with many different manufacturers across Canada to provide you with the quickest lead time on a diverse range of products.

Shipping Times & Back Orders

Most orders ship within 2 to 5 business days. Receiving times vary on average between 1 and 3 business days after an order has been shipped. All orders are shipped complete and any back ordered or special order items can delay shipping times.

Delivery Times in Canada

Shipping timelines can vary between different carriers and locations, but as a general rule of thumb here are some close estimates of delivery times in Canada. Please consider and add time for us to prepare the order for shipment as noted in the previous section.

  • Prairie Provinces: 1-3 Business Days
  • Northern Ontario: 1-3 Business Days
  • Southern Ontario: 1-3 Business Days
  • Quebec: 1-3 Business Days
  • Atlantic Canada: 2-5 Business Days
  • British Columbia: 2-5 Business Days
  • Yukon & Nunavut: 5-10+ Business Days
  • Northwest Territories: 5-10+ Business Days

Please note: Business Days are Monday to Friday. All delivery times are estimates only. These estimates do not include the processing time to prepare the order for shipment.

Tracking Your Shipment

Receiving your order quickly and accurately is very important to us. You should receive an email confirming your order shortly after you've placed it. If you don't receive that email, please check your spam folder and see if you can locate it. This is especially important because if you haven't received the order confirmation email, you also won't receive the shipment notification email that contains your tracking information. Please ensure you are checking your tracking and ensuring a smooth delivery.

If an order is returned to Cleanflow for any reason, including incorrect or incomplete address, we will send you an invoice for the return freight charges. Please check and follow your tracking information. If there are any problems or issues, contact the courier company and present them with your tracking number.

UPS, Purolator, Canpar, Loomis, and Canada Post all provide reliable, quick shipping across the country. Sometimes other trusted carriers are used based on your location. Usually this is to provide delivery in smaller centres and more remote regions. An email is automatically sent upon shipment for all orders once your package(s) have left our facilities.

Rural Areas, The Territories & P.O. Box Numbers

We understand what living in a rural area means. Shipping can be a challenge as some major carriers do not deliver outside of a major center. Canada Post is often the best option for rural areas. All orders that have a P.O. box number as an address are shipped via Canada Post to your local post office or right to your mailbox. Orders shipping to the three territories are presently unable to be placed online and should be placed by phone (866.335.1078).

Shipping to the USA

This section applies only to customers located within the United States. If you are located within Canada, you are NOT subject to any of the items noted below.

Cleanflow is located in Canada, and we do ship internationally to the continental United States. Please note that you, the US buyer, are responsible for any tariff, duty, taxes, handling fees, customs clearance charges, etc required by your country for importing consumer goods. We do not collect this beforehand, and can't give you an estimate of the cost, because it varies widely based on the type of item ordered and the dollar value of the order. Please do your research through your local customs office so you're ready to get your package cleared through customs, and have an idea of what the additional cost will be.

Additional Shipping Information

  • Orders only ship on business days, which are Monday - Friday
  • Delays in delivery due to causes beyond our control do happen. Severe weather, pandemic lockdown measures, holidays, etc can all affect transit times.
  • Expedited shipping options are available - please contact us by phone (866.335.1078) or by our contact form https://cleanflow.ca/pages/contact with your questions.
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