Shipping & Delivery

 

Welcome to Cleanflow Utility Supply Company's Shipping Experience!

Enjoy Free Shipping on Orders Over $199!

  • Explore More, Pay Less: Valid across Canada and the continental USA. Simply fill your cart with items totaling $199 or more before tax, and we'll handle the shipping as a token of our appreciation for your loyalty.
  • Nationwide Coverage: We proudly ship to all Canadian provinces and continental US states, ensuring your order reaches you swiftly.

Affordable Flat Rate Shipping for Smaller Orders (Under $199)

  • Canadian Favorites: Only $20.00 + taxes for the provinces like British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and Quebec, making quality products accessible to all.
  • Atlantic Special: For our friends in Atlantic Canada, it's just $30.00 + taxes. Your satisfaction is always top of mind.
  • Please Note:  Freight rates will be calculated at checkout for our friends in Canadian and American territories.

Important Details to Keep in Mind

  • Weight Restrictions: We typically avoid shipping items over 100 lbs. to remote locations.
  • Oversized Items: Additional freight costs may apply for hefty items, and we'll get in touch with you after your order is placed.
  • Special Notices: Look for product page notes regarding heavy items.

Our Commitment: Timely Order Processing

  • Quick and Careful: We aim to have your order ready within 2-5 business days (excluding the order date). During busier times of year such as November and December it's best to disregard our standard 2-5 business day timeline and to contact us for a more accurate ETA.
  • Supply Chain Updates: Please be aware that supply chain disruptions and statuatory holidays may cause delays. Feel free to reach out to us for stock availability and estimated timelines.

Proudly Canadian

  • Shipped Directly from Winnipeg: Our location in Manitoba means no customs hassle for our Canadian customers.
  • Local Partnerships: We collaborate with Canadian manufacturers to ensure fast lead times for your orders.

Estimated Shipping Times: A Quick Overview

  • Swift Delivery: Most provinces can expect their orders in 1-3 business days. Atlantic Canada and British Columbia may take 2-5 days.
  • Remote Locations: For those in Yukon, Nunavut, and the Northwest Territories, delivery times range from 5-10+ days.
  • Remember: These times are estimates and follow our 2-5 day processing period.

Easy Order Revisions

  • Need to Make Changes? You have a 90-minute window post-order for adjustments such as address or courier changes.
  • Urgent Matters: For immediate revisions, please call us as emails might not be as quick, and we want to assist you promptly.

Tracking Your Orders

  • Stay Informed: You will receive an email with tracking details.
  • Need Assistance? Our courier partners, including UPS, Purolator, and others, are ready to help with your tracking number.

Going the Extra Mile: Rural and Remote Deliveries

  • Postal Service: We rely on Canada Post for P.O. boxes and rural areas.
  • Airline Options: For extremely remote locations, we offer airline delivery options.

For Our U.S. Friends

  • Please Note: U.S. customers are responsible for customs, duties, and taxes. Researching local customs can help estimate import costs.

More Shipping Information

  • Business Days: We ship Monday to Friday, with potential delays due to weather or holidays.
  • Need Expedited Shipping? It's available upon request.

Special Treat: Subscribe and Save!

  • Scoop Up Savings: Get $10 off on orders over $100 when you subscribe. Our gift to you!

Thank you for choosing Cleanflow Utility Supply Company for your shipping needs. We're here to make your experience smooth and worry-free!