Free Shipping Guidelines

Free Shipping Over $199 — Canada & USA

Professional-Grade Gear — Trusted by the Pros, Built for Everyone Who Demands More

Get the same professional-grade equipment trusted by municipalities and contractors across North America — now available to anyone who values reliable, heavy-duty performance.

When you spend $199 or more, you’ll enjoy fast, transparent delivery. Your checkout shows all costs upfront, including duties for U.S. customers, so you’ll always know your true landed cost before confirming.

For larger or freight-only items, we’ll follow up with exact freight costs before shipping. No surprises, ever.

How Our Free Shipping Works

Canada

Orders over $199 CAD (pre-tax) ship free within Canada. All products ship from our Canadian warehouse, so Canadian customers never pay customs or import fees — just smooth, reliable delivery nationwide.

United States

Orders over $199 USD (pre-tax) qualify for free shipping across the continental U.S.

We use a Delivered Duty Paid (DDP) system to make cross-border shipping simple:

• ✅ All duties, import fees, and brokerage are prepaid
• ✅ Full landed cost shown at checkout for qualifying items
• ✅ No last-minute charges — no fine print
• ✅ Faster customs clearance and consistent delivery times

When Freight Quotes Apply

Some items are too large or heavy to ship through standard courier services and must be sent via truck freight (LTL). These freight-only items are excluded from flat-rate or free shipping calculations.

You’ll always know before your order ships if freight charges apply — and you’ll never be surprised by hidden fees.

These items are:

• Clearly flagged on product pages: Any item that requires extra freight will display a notice letting you know that shipping costs will be calculated and invoiced separately after checkout.

• Confirmed again at checkout: During checkout, you’ll see a message under “Shipping Method” noting that freight costs will be emailed to you after your order is placed.

Our freight process:

1. We review your shipment details
2. We email you a freight quote and payment link for approval
3. We ship your order only after you confirm and pay the freight cost

✅ You’ll always receive full cost clarity before your order ships
✅ No unexpected charges — we never process freight fees automatically

What Qualifies for Free Shipping

Eligible Orders:

• All standard-sized products
• Shipments to commercial or residential addresses in non-remote locations
• Items that ship by standard parcel courier (Purolator, UPS, FedEx, etc.)

Exceptions:

• 📦 Freight-only (LTL) shipments — oversized, palletized, or heavy goods
• 🗺️ Remote or out-of-service areas where couriers apply surcharges

If your order includes exceptions, checkout will display a message noting that extra freight costs apply. Our team will contact you with a freight quote before shipping.

Flat-Rate Shipping for Orders Under $199

Don’t want to reach $199? We offer predictable flat rates:

• $20 CAD — Most Canadian provinces
• $30 CAD — Atlantic Canada
• $30 USD — Continental U.S.

Remote locations and LTL shipments are excluded from flat-rate shipping. If your address requires special handling, we’ll follow up with exact costs before shipping.

Smart Shipping Tips

• 💡 Ship to a commercial address with a dock or forklift to avoid tailgate fees
• 💡 Combine smaller orders to reach $199 and unlock free shipping
• 💡 Check our Clearance Section for affordable add-ons

Carriers You Can Count On

We ship using trusted carriers: Purolator, UPS, FedEx, Loomis, Canpar, and Canada Post (for rural or PO Boxes). Most in-stock items ship within 3–10 business days.

Special Delivery Considerations

Residential & Farm Deliveries
Deliveries to addresses without commercial unloading facilities may include:

• Mandatory tailgate fees when trucks must use a liftgate
• Call-for-appointment fees charged by carriers

💡 Cost-Saving Tip: Ship to a commercial address with dock-level access whenever possible.

Important Update for U.S. Customers

As part of the New U.S. Shipping Regulations, effective August 29, 2025, all shipments from Canada to the United States are subject to duties and import fees. The U.S. has removed its duty-free exemption for orders under $800.

You still benefit from:

• ✅ Free shipping over $199 USD
• ✅ Currency exchange advantages with competitive CAD-based pricing

Why U.S. Customers Choose Cleanflow

• 🚀 Free Shipping Over $199 — Most customers easily qualify, reducing total landed cost
• 💸 Fair $30 Flat Rate Under $199 — Transparent and competitive
• 💵 No U.S. Sales Tax — Instant savings of 5–10%+
• 📊 Exchange Rate Advantage — Pay in CAD, save in USD — even with duties
• 🛡️ Price Match Confidence — If you find it cheaper after duties, we’ll work to match or beat it

Why Professionals Choose Cleanflow

• 🧱 Professional-Grade Gear: Built for demanding jobs, trusted by professionals
• 🌎 Transparent Pricing: Duties shown upfront; freight quotes always confirmed first
• 🚚 Reliable Shipping: Free over $199, trusted carriers across North America
• 🏗️ Trusted by Pros: Supplying municipalities, contractors, and essential crews
• 🇨🇦 Canadian Reliability: Over 20 years of trusted service
• 💬 Customer Support: Real people, ready to help at every step

Whether you’re running a crew or tackling your own projects, Cleanflow delivers professional-grade gear with professional-grade transparency and service you can trust.

Questions about shipping? Contact us at info@cleanflow.ca or call 1-866-335-1078 (toll-free in Canada). We’re here to help make your shipping experience smooth and predictable.