Frequently Asked Questions

Most orders are shipped out from our warehouse within an average of 3 to 7 business days (excluding the order date, weekends, and holidays). Please keep in mind this is an average, and some orders may ship quicker or slower than average. Items not in stock will ship within a reasonable timeframe. If an item is on backorder or out of stock we will contact you by email to notify you.

Typically January and February are busier times of the year for us. If your order surpasses 7 business days, please feel free to review your order status on your order page, or use the chat on our website for updates on availability and your order status.

Shipping timelines can vary between different carriers and locations, but as a general rule of thumb here are some close estimates of delivery times in Canada after your order has been processed and leaves our building. Please consider and add time for us to prepare the order for shipment (average of 3 to 7 business days) as noted in the prior section.

• Prairie Provinces: 1-3 Business Days
• Northern Ontario: 1-3 Business Days
• Southern Ontario: 1-3 Business Days
• Quebec: 1-3 Business Days
• Atlantic Canada: 2-5 Business Days
• British Columbia: 2-5 Business Days
• Yukon & Nunavut: 5-10+ Business Days
• Northwest Territories: 5-10+ Business Days

Please note: Business Days are Monday to Friday. All delivery times are estimates only. These estimates do not include the processing time to prepare the order for shipment.

Start your return in our returns portal. Have your name, order number and a clear photo of the item ready.

If your order arrived damaged or doesn’t meet expectations, also include clear photos showing the item, the damage or issue, and the original packaging.

Please wait for written authorization and return instructions before shipping anything back to Cleanflow.

Please note: a 25% restocking fee applies to all returns that don’t include an offsetting purchase (an exchange).

Need a different size, color, model or version of the item you purchased? That's an exchange, not a return.

Start your exchange in our returns portal within 30 days of delivery. You'll need:

• Your name and order number
• A clear photo of the item
• The size, color, model or version you would like instead

Exchanges are available on orders with a subtotal over $100, the same as returns.

There is no 25% restocking fee for an exchange.

Once your exchange is approved, we'll provide instructions for returning the original item and arranging the replacement.

As soon as your order leaves our warehouse, we’ll email you a tracking number to follow your shipment.

• Standard Shipments: Tracking is usually available the same day.
• LTL Freight Shipments: Tracking is sent the next business day, after our freight partners complete documentation.

📌 Please Note:

Once an item ships, it’s the customer’s responsibility to:

• Monitor tracking regularly
• Contact the carrier for re-delivery if missed
• Pick up from the carrier’s depot if required

While we may occasionally follow up if we’re alerted to a problem, we are unable to track every shipment individually due to order volume.

Most orders are shipped out from our warehouse within an average of 3 to 7 business days (excluding the order date, weekends, and holidays). Please keep in mind this is an average, and some orders may ship quicker or slower than average. Items not in stock will ship within a reasonable timeframe. If an item is on backorder or out of stock we will contact you by email to notify you.

Typically January and February are busier times of the year for us. If your order surpasses 7 business days, please feel free to review your order status on your order page, or use the chat on our website for updates on availability and your order status.

Shipping timelines can vary between different carriers and locations, but as a general rule of thumb here are some close estimates of delivery times in Canada after your order has been processed and leaves our building. Please consider and add time for us to prepare the order for shipment (average of 3 to 7 business days) as noted in the prior section.

• Prairie Provinces: 1-3 Business Days
• Northern Ontario: 1-3 Business Days
• Southern Ontario: 1-3 Business Days
• Quebec: 1-3 Business Days
• Atlantic Canada: 2-5 Business Days
• British Columbia: 2-5 Business Days
• Yukon & Nunavut: 5-10+ Business Days
• Northwest Territories: 5-10+ Business Days

Please note: Business Days are Monday to Friday. All delivery times are estimates only. These estimates do not include the processing time to prepare the order for shipment.

For packages and parcels we typically ship thru major carriers including UPS, FedEx, Purolator, Canpar, Loomis, and Canada Post. For hefty items we most commonly use Day & Ross, Gardewine, Manitoulin Transport, and YRC. Shipping methods are based on item size, warehouse availability and your location relative to ours. We do our best to make sure your order arrives as quickly as possible, however if you have a preferred carrier to use or avoid please let us know in the comments section of your order, or by contacting us. We will do our best to accommodate your preferred method of shipment if feasible for our company.

Cleanflow ships all products from Canada.

We ship orders from our Canadian warehouse located in Winnipeg, Manitoba. This means no customs clearance charges for Canadian customers.

On occasion, we may have our manufacturing partners ship from their Canadian warehouses. We work with many different manufacturers across Canada to provide you with the quickest lead time on a diverse range of products.

We understand this concern! Shipping cost isn't based on item value. It's based on weight, size, distance, and handling requirements.

Even a small item can cost $15–$30 to ship once you factor in:

• Packaging materials and labor
• Fuel surcharges from carriers
• Courier pickup and delivery fees
• Insurance and handling costs

Our flat rate ensures you pay a fair, predictable amount, not inflated location-based prices that could be much higher for rural deliveries.

💡 Tip: Add a few items to your cart or visit our [Clearance Section] to reach $199 and unlock free shipping.

We're not Amazon, and here's why that's actually better for you:

Amazon runs billion-dollar logistics networks and offsets "free" shipping through:

• Higher seller fees (passed to customers)
• Membership programs like Prime
• Inflated product prices to hide shipping costs

At Cleanflow, we keep pricing honest and predictable:

• Low flat rate for orders under $199, so you always know the real cost
• We absorb part of the courier cost on most orders (75%+ of the time) to keep rates fair
• We don't inflate product prices to hide shipping
• You can still get free shipping at $199+ (excluding remote/LTL shipments)
• Professional-grade products at competitive prices

So while we can't copy Amazon's model, we aim for the fairest, most transparent total cost for professional-grade equipment.

Yes! Here are several ways:

1. Reach $199 before tax and get free shipping (except for rural or freight-only orders)
2. Check out our Clearance Section for affordable add-ons that help you reach the threshold
3. Combine multiple smaller orders into one larger shipment
4. Ship to a commercial address with dock access to avoid residential delivery fees

Yes!

• In Canada: Shipping fees are a deductible business expense
• In the U.S.: Buyers may also qualify — check with your accountant about recording shipping under Cost of Goods Sold or Operating Expenses

This can help offset shipping costs for business customers making regular purchases.

Not necessarily. For Canadian customers, domestic shipping rates apply, with free shipping available over qualifying order thresholds. For U.S. customers, competitive cross-border shipping rates are offered and often compare favorably to domestic U.S. shipping due to carrier volume agreements.

Orders are typically prepared for shipment within 3 to 7 business days. After shipping, most Canadian destinations receive delivery within 1 to 3 business days, while U.S. and remote locations generally take 2 to 5 business days.

• Explore More, Pay Less: Valid across Canada and the continental USA. Simply fill your cart with items totaling $199 or more before tax, and we'll handle the shipping as a token of our appreciation for your loyalty.
• Nationwide Coverage: We proudly ship to all Canadian provinces and continental US states, ensuring your order reaches you swiftly.

• Canadian Favorites: Only $20.00 + taxes for the provinces like British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and Quebec, making quality products accessible to all. Exceptions apply for certain brands and items.
• Atlantic Special: For our friends in Atlantic Canada, it's just $30.00 + taxes. Your satisfaction is always top of mind. Exceptions apply for certain brands and items.
• Continental U.S.: Only $35.00 USD for orders under $199. Orders of $199 or more ship free.
• Please Note: Freight rates will be calculated at checkout for our friends in Canadian and American territories.

• Weight Restrictions: We typically avoid shipping items over 100 lbs. to remote locations.
• Oversized Items: Additional freight costs may apply for hefty items, and we'll get in touch with you after your order is placed.
• Special Notices: Look for product page notes regarding heavy items.

• Postal Service: We rely on Canada Post for P.O. boxes and rural areas.
• Airline Options: For extremely remote locations, we offer airline delivery options.

• Business Days: We ship Monday to Friday, with potential delays due to weather or holidays.

Some items are too large or heavy to ship through standard courier services and must be sent via truck freight (LTL). These freight-only items are excluded from flat-rate or free shipping calculations.

You’ll always know before your order ships if freight charges apply — and you’ll never be surprised by hidden fees.

These items are:

• Clearly flagged on product pages: Any item that requires extra freight will display a notice letting you know that shipping costs will be calculated and invoiced separately after checkout.

• Confirmed again at checkout: During checkout, you’ll see a message under “Shipping Method” noting that freight costs will be emailed to you after your order is placed.

Our freight process:

1. We review your shipment details
2. We email you a freight quote and payment link for approval
3. We ship your order only after you confirm and pay the freight cost

✅ You’ll always receive full cost clarity before your order ships ✅ No unexpected charges — we never process freight fees automatically

Eligible Orders:

• Online orders paid at checkout by credit card or electronic payment (Visa, Mastercard, Amex, Apple Pay, Google Pay, PayPal)
• All standard-sized products
• Shipments to commercial or residential addresses in non-remote locations
• Items that ship by standard parcel courier (Purolator, UPS, FedEx, etc.)

Exceptions:

• Orders on a credit-terms account (accounts billed by invoice) — your account rep arranges shipping separately
• 📦 Freight-only (LTL) shipments — oversized, palletized, or heavy goods
• 🗺️ Remote or out-of-service areas where couriers apply surcharges

If your order includes exceptions, checkout will display a message noting that extra freight costs apply. Our team will contact you with a freight quote before shipping.

Residential & Farm Deliveries Deliveries to addresses without commercial unloading facilities may include:

• Mandatory tailgate fees when trucks must use a liftgate
• Call-for-appointment fees charged by carriers

💡 Cost-Saving Tip: Ship to a commercial address with dock-level access whenever possible.

Our flat rate and free shipping offers do not apply to:

🗺️ Rural locations (where couriers apply surcharges)

🚛 LTL (truck freight) shipments (for oversized or palletized products)

If your order falls into one of these categories:

• Checkout will display a "requires extra freight" notice
• Our team will email you a freight quote and payment link before shipping
• Your order will only ship once you've approved and paid that freight invoice
• ✅ You'll never be billed automatically — we always confirm with you first

Examples of items requiring special freight:

• Chemical tanks and bulk containers
• Machinery and large equipment
• Palletized orders over 150 lbs
• Hazardous materials requiring special handling

• We will gladly do our best to accommodate special customer requests for alternative shipping arrangements.
• Once your product has been shipped we will send your tracking information to the e-mail address provided so you can track your shipment.

You have 30 days from the date of delivery to return any item that doesn't meet your needs. Items must be:

• From an order with a subtotal over $100 (orders $100 or less are not eligible for return)
• Unused and in original condition
• In original packaging with all tags attached
• Accompanied by proof of purchase

Start your return in our returns portal. Have your name, order number and a clear photo of the item ready.

If your order arrived damaged or doesn’t meet expectations, also include clear photos showing the item, the damage or issue, and the original packaging.

Please wait for written authorization and return instructions before shipping anything back to Cleanflow.

Please note: a 25% restocking fee applies to all returns that don’t include an offsetting purchase (an exchange).

Our flat rate return shipping policy is designed to keep things simple and affordable for everyone:

• Standard Returns: Our flat-rate return label policy is designed to keep things simple and affordable for everyone. Most returns qualify for our flat-rate shipping: $30 CAD for Canadian customers and $35 USD for U.S. customers.
• Remote Areas: If your original order had a higher shipping charge (for example, freight to a remote area), you'll pay that same amount to send the item back.
• Large Item Returns: For items that require truck transport instead of standard courier delivery, actual freight costs will apply.

Important for U.S. Customers: Duties, taxes, customs charges, brokerage costs, and other import-related fees are non-refundable. This applies to charges paid or incurred on the original order, the return shipment, and any replacement or exchange shipment. You remain responsible for these costs. Cleanflow will not refund, credit, reimburse, or absorb them, even when an item is returned or exchanged.

The 25% restocking fee helps offset the costs involved in processing returns, such as inspection, repackaging, and reintegration into inventory. These behind-the-scenes steps ensure quality for all customers. Unlike returns, exchanges don’t incur this fee because the process still results in a sale, helping us recover these costs without impacting pricing for everyone.

After we receive and inspect your returned item, you'll receive 75% of the purchase price (25% restocking fee applies).

Refund Timeline: Refunds take up to 10 business days during peak season (October-April) after we receive your item. We always work to process faster, but operational demands during busy periods require this timeframe.

Important: Items returned without prior written authorization from Cleanflow will be held in storage until we hear from you. Email orders@cleanflow.ca before shipping anything back. Unannounced returns may be returned to the sender or refused.

Non-Returnable Items:

• Orders with a subtotal of $100 or less
• Clearance and Special Order items
• Custom-cut items
• Machinery and power equipment
• Fuel heaters and thermal undergarments
• Water testing reagents
• Waterline thawing machines
• Certain filtration parts
• Items purchased during unusual market conditions (pandemics, natural disasters)

Items returned without prior written authorization from Cleanflow will be held in storage until we hear from you. To receive authorization and return instructions, submit a request in our returns portal before shipping anything back. Unauthorized returns may be returned to the sender or refused.

Manufacturers may update a product’s appearance, packaging, branding, or minor design elements without changing its performance, specifications, fit, or intended use.

If an item received is functionally identical to the previous version, it will not be considered defective, incorrect, or misrepresented, even if it differs from prior images or versions.

In these cases:

• The updated version is considered the current and only available version from the manufacturer and market
• Cosmetic differences (e.g., color accents, labeling, packaging, branding) do not qualify as defects or errors

Returns requested due to these types of non-functional differences are treated as standard returns and are subject to:

• 25% restocking fee
• Customer-paid return shipping

Cleanflow reserves the right to determine whether a product difference is cosmetic or functional.

For health, safety, and quality reasons, we can only accept returns on items that are unused and in their original, unopened packaging. Returned items must be in 100% resellable condition because ultimately, we need to be able to offer them to another customer. If an item can’t be resold, we unfortunately cannot accept it for return.

Our standard 30-day return policy applies to orders with a subtotal over $100, which helps us keep prices competitive and the return process running smoothly for every customer. We know small orders matter too, so if yours arrives damaged, defective, or isn't quite what you expected, please reach out — our team is here to help, and we'll work with you to make it right through warranty or another solution that fits your needs.

Our 30-day return policy aligns with industry standards and helps us manage inventory efficiently. If you have missed the deadline, we may consider an exchange on a case-by-case basis. Please contact our customer service team to discuss your options.

Return shipping costs help us keep product prices competitive for all customers. Since we don’t build shipping expenses into our item prices, we ask customers to cover return shipping unless the return is due to a Cleanflow error or warranty issue. This ensures fairness and transparency for everyone.

If the restocking fee or shipping costs are a concern, here are a few alternatives that other customers have found helpful:

• Sell the Item Locally: Many customers successfully sell items on platforms like Facebook Marketplace or Kijiji. You can often recover the full purchase price or even more, while avoiding all return fees.
• Arrange Your Own Shipping: You may use your own carrier. First, email orders@cleanflow.ca with your name, order number, whether you are requesting a return or exchange, and a clear photo of the item. Wait for written authorization and the correct return address before shipping anything back.
• Keep It as a Backup: If the item is a size too large or not quite right, consider keeping it as a spare or backup for future needs.
• Share with a Colleague: A coworker or another professional in your network might find the item useful.

Our goal is to provide flexible solutions. These alternatives can help you avoid fees and get the most value from your purchase.

Cleanflow offers a structured 30-day return policy. For U.S. customers, duties and taxes already remitted to customs are typically non-refundable, but the Cleanflow team assists with the return process to keep it as straightforward as possible.

Found a lower price elsewhere? This is not a valid reason for a return request and will be denied. Use our Fair Pricing Guarantee before placing your order - we'll gladly help you get a better price upfront.

• If your product is defective or we have sent you the wrong product, simply contact us for a Returned Merchandise Authorization (RMA) number and we will arrange for the incorrect/defective product to be returned and evaluated at our cost.
• We will be pleased to send out a new product with no additional shipping charged to replace the wrong or defective product.

Need a different size, color, model or version of the item you purchased? That's an exchange, not a return.

Start your exchange in our returns portal within 30 days of delivery. You'll need:

• Your name and order number
• A clear photo of the item
• The size, color, model or version you would like instead

Exchanges are available on orders with a subtotal over $100, the same as returns.

There is no 25% restocking fee for an exchange.

Once your exchange is approved, we'll provide instructions for returning the original item and arranging the replacement.

We charge a simple flat rate for exchange shipping of standard-size items: $30 CAD for Canadian customers and $35 USD for U.S. customers. Once your exchange is approved, Cleanflow will coordinate directly with the carrier and email you a prepaid shipping label.

Just drop the package at a nearby carrier location or leave it in a safe, accessible spot for pickup. That’s it. We handle the rest.

If your original order had a higher shipping charge (for example, freight to a remote area), you'll pay that same amount to send the item back.

For oversized or freight-only items, custom shipping rates apply based on carrier costs.

After you ship your original item back to us, we’ll send your replacement once we receive and inspect it.

If you can't wait for the exchange process, you can place a new order for the correct item immediately. Your original purchase can then be handled separately as a return or exchange. Shop Pay is available at checkout to split larger purchases into 4 smaller payments.

If you paid $20 for shipping on a smaller order, return and exchange shipping can add up quickly.

To save time and money:

• Try reselling the original item on Facebook Marketplace or Kijiji
• Re-gift it to a friend or coworker who could use it
• Then place a new order with the correct size — and consider topping up your cart to $199 for free shipping next time

For businesses: Consider stocking commonly needed sizes to reduce exchange needs.

As soon as your order leaves our warehouse, we’ll email you a tracking number to follow your shipment.

• Standard Shipments: Tracking is usually available the same day.
• LTL Freight Shipments: Tracking is sent the next business day, after our freight partners complete documentation.

📌 Please Note:

Once an item ships, it’s the customer’s responsibility to:

• Monitor tracking regularly
• Contact the carrier for re-delivery if missed
• Pick up from the carrier’s depot if required

While we may occasionally follow up if we’re alerted to a problem, we are unable to track every shipment individually due to order volume.

• Stay Informed: You will receive an email with tracking details.
• Need Assistance? Our courier partners, including UPS, Purolator, and others, are ready to help with your tracking number.

Yes. Products are sourced from recognized North American manufacturers and typically meet or exceed CSA standards in Canada as well as ANSI and ASTM standards in the United States. Specific compliance details are listed on individual product pages.

Most products come with manufacturer warranties. Our team will help you get in touch with the manufacturer and provide the necessary details to start the claim. The claim will then follow the manufacturer’s process, policies, and timelines.

Email your concerns to orders@cleanflow.ca. While we can't replace items ourselves, we'll facilitate the warranty process with manufacturers.

Note: Warranty coverage doesn't include shipping costs for replacement items.

Professional Use Only: The items on this website are intended to be used only by professionals in the water and wastewater industry. Supplemental training, permits, or licenses may be needed to use these items. Many items on this website can be harmful if used improperly; if in doubt, do not use them. We strongly recommend reading and following the manufacturer's warnings, instructions, and procedures carefully. Please contact us or the manufacturer before proceeding if you have any questions regarding the safe use of any product.

Warranty Disclaimer: Cleanflow Utility Supply Company has made a diligent effort to illustrate and describe the products on this website accurately; however, such illustrations and descriptions are for the sole purpose of identification, and do not express or imply a warranty that the products are merchantable, or fit for a particular purpose, or that the product will exactly conform to the illustrations or descriptions.

Neither we nor the manufacturer shall be liable for any injury, loss or damage, direct or consequential, arising out of the use or inability to use any item sold by us, but our only obligation in lieu of all warranties express or implied, is to replace any item proved to be defective. Before using, the user must determine the suitability of the product for its intended use, and the user assumes all risk in connection therewith.

Neither Cleanflow Utility Supply Company or our suppliers make any warranty that the content in this website is accurate, reliable or correct, or that this website will be available at any particular time or at any particular location.

Neither Cleanflow Utility Supply Company or our suppliers make any warranty that any defects in this website will be corrected, that the contents are free of viruses or other harmful components, or that you will achieve successful results from following any instructions, directions or recommendations on the site.

Cleanflow Utility Supply Company goal is to accurately describe all products offered for sale on this website. However, this website may contain typographical errors or other inaccuracies and may not be complete or current. All product specifications, which include dimensions, are subject to change without notice. Therefore, with respect to description, pricing, quantity and availability of products, and shipping and handling fees, we reserve the right to correct any errors, inaccuracies or omissions and to change information at any time without prior notice (including after you have submitted your order).

Yes. Cleanflow provides clear availability and lead-time information, and orders are fulfilled through a managed Canadian and North American supply network focused on reliability and accountability.

• Need to Make Changes? You have a 90-minute window post-order for adjustments such as address or courier changes.
• Urgent Matters: For immediate revisions, please call us as emails might not be as quick, and we want to assist you promptly.

Changed your mind? Call us within 90 minutes of placing your order for immediate cancellation at no charge.

Orders will incur a 10% cancellation fee if they’re already being prepared for shipment. Our fast processing means orders move quickly, so please choose thoughtfully.

If you're a business located in British Columbia, Manitoba, or Saskatchewan and eligible for PST (Provincial Sales Tax) exemption, you can apply to have your Cleanflow account marked as tax-exempt.

How to Apply:

• Create a Cleanflow account at account.cleanflow.net
• Fill out the tax exemption form below
• Upload a valid copy of your PST certificate

We’ll process your request within 2 business days. Once approved, you will receive a confirmation email, and then your account will automatically reflect your exemption during checkout.

✅ Note: Taxes will apply if you're not logged in, even if approved.

For government entities exempt from GST:

If you're a GST-exempt government organization, please upload your GST exemption certificate using the same form below.

Due to platform limitations, GST cannot be removed automatically at checkout. Your certificate will be kept on file to meet tax audit regulations, but you’ll need to contact us after placing each order so we can manually process your GST refund.

For existing customers:

Already have a Cleanflow account? You’ll still need to fill out the form below and upload your PST certificate.

Once we verify your submission, the exemption will be applied to your existing account.

Processing Time and Next Steps

Once we receive your complete tax exemption request, we'll process it within 2 business days. You'll receive an email confirmation when your exemption is active.

After approval, PST exemptions apply automatically when you're logged into your account during checkout.

Tax exemption policies for First Nations individuals vary by province and territory. For personalized guidance on your exemption eligibility, please contact us directly using our Contact Us form.

Cleanflow offers Net 30 credit accounts to municipal customers and government agencies/departments throughout Canada.

NEW - We've added the ability to order online using your Cleanflow Net 30 credit account. To activate online ordering, please follow these steps:

1. Create an online account. Click here to create an online account.
2. Give us a call toll free 866.335.1078. Let us know you're looking to activate your account to order online.
3. We'll activate your account to order online. That's it!

Please note: You must currently have an established credit account in good standing to place orders. If you don't currently have a credit account with us and wish to create one, simply fill out the form below and fax or email it to us. Further details are noted within the link.

Click here for our Municipal Credit Account Form

If you think you might have an account but aren't sure, please contact us at 866.335.1078 and we'll let you know!

• Our system Is 100% secure! Look for the padlock icon on the bottom right hand corner of our website, and the https: // address in our checkout!
• We do not keep credit card information on file. All credit card information is deleted after the transaction is complete.

• Our checkout and quote prices are all inclusive. There are no hidden handling costs, service charges or fuel surcharges!

• We will only contact customers that indicate that they want to hear from us again with specials and new products.
• We do not share or provide customer information to any outside agencies.

• We accept all major Credit Cards: Visa, Mastercard, American Express, Discover and Diners Club. We also accept PayPal, Apple Pay, Google Pay and Shop Pay.

We want you to shop with confidence.

If you find the same item at a lower total cost somewhere else, we want to know.

We’ll match it or beat it, wherever possible.

Whether it’s an online listing or a vendor quote, submit the details and we’ll review it within 1–2 business days. No games, no gimmicks — just real service and real savings.

We’ll consider any offer that meets the following criteria:

✅ Same brand, model, and specifications

✅ Brand new — not refurbished, open-box, or used

✅ Sold by a reputable, authorized retailer (no auctions, third-party sellers, or marketplaces)

✅ Priced in CAD (if you’re in Canada)

✅ Total includes shipping, handling, and taxes

We don’t price-match offers that fall into these categories:

❌ Clearance, liquidation, or final sale items

❌ Pricing errors, typos, or misprints

❌ Limited-time coupons, promo codes, or flash sales

❌ Membership/loyalty pricing

❌ Manufacturer-direct pricing from brands like:

• Hach
• Tough Duck
• Acton
• Dunlop
• STC
• Terra
• Kodiak

❌ Products out of stock at the competitor’s site

Some of these sellers offer pricing below distributor cost. We can’t match that, and they often don’t offer the same warranty or support we do.

To process your request fast and fairly, we’ll need complete proof of the competing offer.

🖥️ If it’s an online listing:

Upload a screenshot that clearly shows:

• Product name and model number
• Price
• Shipping fees (if any)
• Tax amount
• Total checkout price
• URL (web address) of the listing

📄 If you’ve received a quote:

Upload a PDF copy of the vendor’s quote, showing:

• Vendor’s name and contact info
• Product name and full specs
• Price, shipping costs, and taxes

💡 Important: The item must be in stock and ready to ship, and the offer must be current and active.

Fill out our quick Price Match Request form. It includes:

• Your name and email
• Product name or SKU
• Competitor’s URL (or upload a PDF quote)
• Upload field for screenshots or documents
• Optional message or explanation

⚠️ Note: Incomplete submissions may delay your response. Double-check that all required info is included.