Returns & Warranty Policy

  1. Your Happiness, Our Commitment:
    • Not thrilled with your purchase? No worries! At Cleanflow, we're all about making things right. Whether you need a return or an exchange, we're here to smoothly guide you through the process.
    • If your order arrives damaged or doesn't meet your expectations, please visit returns.cleanflow.net and we kindly ask you to include images of the tags and damage if there are any
  2. Hassle-Free Returns:
    • Changing your mind is human nature, and we get that. Simply pop over to the Cleanflow Portal to initiate a return.
    • You have a full 30 days from purchase to decide if your item is a perfect fit for your needs. If not, we welcome it back as long as it's unused, in pristine condition, and in its original packaging.
    • You are responsible for the cost of return shipping. Once we receive and inspect the returned item, you will receive a refund of 75% of the purchase price, as there is a 25% restocking fee. We are committed to ensuring a positive experience.
    • Just a heads-up: items returned without prior notice will hang out in our storage until we hear from you. Unannounced returns might be returned to the sender or refused.
  3. Easy-Peasy Exchanges:
    • Got your eye on a different item? No problem! Head over to the Cleanflow Portal to request an exchange.
    • You have 30 days from purchase for an exchange, with proof of purchase in hand.
    • You'll take care of the shipping costs, but once we get your return and give it the thumbs up, we'll issue a full refund. Remember, this applies only to exchanges, ensuring you have a smooth and enjoyable experience when swapping items with us!
    • We’ll send out your replacement as soon as we receive and inspect the returned item.
  4. Flexible Order Cancellations:
    • Spur-of-the-moment decision? You can cancel your order within 90 minutes—just give us a quick call for immediate action.
    • Orders canceled after 90 minutes might have a minimal 10% cancellation fee if they're already being prepped for their journey.
    • We pride ourselves on our speedy shipping, so please choose your items thoughtfully.
  5. Warranty Wonders:
    • Most of our products are backed by a manufacturer's warranty, and we’re here to put you in touch with them.
    • For defects that may occur, replacement is subject to the manufacturer's discretion. While we can't replace items ourselves, we will provide you with the manufacturer's contact information.
    • For warranty claims, just send us your concerns to info@cleanflow.ca.  
    • Do note that warranty doesn’t cover shipping costs for replacement items, which are borne by the customer.
  6. Stay Updated on Your Shipment:
    • Keep an eye on your order with the tracking number we provide.
    • Please understand that once it's in transit, we can't be responsible for lost or stolen shipments, or any delays.
  7. A Few Friendly Exceptions:
    • There are some items we can’t take back, like Clearance, Special Order items, custom-cut items, machinery and power equipment, or purchases made during unusual market conditions (like pandemics or natural disasters).
    • Also off the return table: fuel heaters, thermal undergarments, water testing reagents, waterline thawing machines, and certain filtration parts.
  8. Our Right to Say No (But We Rarely Do!):
    • While we aim to accommodate, Cleanflow does reserve the right to refuse returns, exchanges, or cancellations.