Returns & Warranty Policy

Customer Satisfaction

If you are not completely satisfied with a product purchased at cleanflow.net, we will be pleased to assist you with either a return or an exchange as outlined in the sections below.

In the event that you receive a damaged or defective product or part, we would be pleased to immediately replace it at our cost and cover the cost of return freight for the damaged component if necessary.

Please call us toll free 866.335.1078 to report a damaged component.

Product Returns

Any UNUSED product in original packaging may be returned to Cleanflow within 30 days of purchase. A proof of purchase date is required. To return a product please contact Cleanflow toll free at 866.335.1078 or by email at orderdesk@cleanflow.ca. A Return Authorization Number will be issued and shipping instructions provided. Returned products are subject to a 25% restocking fee. The original shipping and handling fees, as well as the return shipping charges are non-refundable.

Product Exchanges

Any product may be exchanged for another product to Cleanflow within 30 days of purchase. A proof of purchase date is required. To exchange a product please contact Cleanflow toll free at 866.335.1078 or by email at orderdesk@cleanflow.ca. An exchange notation will be issued and shipping instructions provided. Exchanged products are subject to a 15% restocking fee. The original shipping and handling fees, as well as the return shipping charges are non-refundable.

In the event that the customer requires a replacement product before the exchange is complete, the customer can purchase the replacement product and once Cleanflow has received and quantified the exchanged item, a refund can be issued for the item being exchanged.

Cleanflow must receive and quantify all items being exchanged prior to shipment of the replacement items.

Warranty Information

The majority of products sold through www.cleanflow.net have a manufacturer's warranty. Cleanflow will act as the representative for that warranty as a part of our commitment to customer service. When claiming a warranty please have your proof of purchase ready and contact Cleanflow toll free at 866.335.1078.

After a simple return procedure qualifying the warranty replacement, the product is to be returned to us if we determine it requires physical inspection. Otherwise, we will ask for proof of product destroyal. In the event that the customer requires a replacement product before the warranty process is complete, the customer can purchase the replacement product and once Cleanflow has received and quantified the defective part, a refund can be issued.

Courier Liabilities

Due to the risk of COVID-19 transmission, most couriers have suspended signature requirements for all shipments until further notice. If you expect or require a signature at time of delivery, unfortunately this is not possible for an indefinite period of time.

Please use the tracking number we email to track your shipment. If you don't see it in your email's inbox, please check your junk folder. If you don't see it there, please contact us.

We will not be held responsible for lost or stolen shipments where we have provided a tracking number and have receipt of record to indicate such on our end. It is the customer's responsibility to track their shipment and ensure its delivery during this period of signature suspension.

We are unable to take control or responsibility of shipment delays once packages have entered transit and encounter delays due to lockdown, or other measures. If you are concerned about the timeframe of your shipment, we heavily encourage you to contact the courier company with your tracking number to discuss solutions with them.

Return and Exchange Exceptions

  • Products purchased from the "Clearance" section of our website are final sale and not returnable.

  • Special orders (items not listed on our site) and cut lengths are not returnable.

  • Goods supplied as ordered during abnormal market conditions are non-returnable. Examples of abnormal market conditions may include virulent outbreaks or natural disasters. Examples of such products may include disposable coveralls, generators, gloves, and masks, anti-bacterial soaps and sanitizers, etc.
  • We cannot issue a return for damaged, lost, or stolen packages. This responsibility belongs to the carrier who delivers the package. All goods are accepted in good condition by the carrier.
Sale

Unavailable

Sold Out